Questions, answered

No. You can choose a package, describe your business, accept a fixed quote and pay entirely online. If you'd like to talk something through, you can send a message or ask for a call, but it's optional.

Just a description of your business and the services you offer. A logo, photos and any text you already have help us move faster, but you can send them later through your dashboard. If you don't have a logo yet, tell us in the quote form.

Yes. Redesigns cost $199–$1,499 depending on the size of the site and what we find when we inspect it. Choose “Redesign” in the quote form and include your current address.

Yes. Answer the questions in the quote form and we'll match you to the package that fits, then show your price at the end. If your needs sit between packages, we'll tell you honestly what's worth paying for.

Yes. Our top-quality, professionally designed websites are a one-time price of $199, $599 or $999 AUD for the design and build. The quote form shows your price at the end; we then confirm the scope and send a fixed quote. The amount you pay is exactly the amount on the quote you accept. Standard projects never go above $1,499.

Domain registration, hosting, paid plugins or booking tools, email accounts and ongoing maintenance are separate, and are usually paid directly to those providers. Online stores, memberships and custom software are outside the standard packages. Each quote lists inclusions, exclusions and any ongoing costs before you accept.

Through Stripe's secure hosted checkout once you've accepted your quote. We never see or store your card details. Payment is in full upfront unless a deposit arrangement is agreed in writing on your quote.

Not to us, unless you choose an optional maintenance plan. Your domain and hosting are billed by those providers, and your quote lists the expected ongoing costs before you accept, so there are no surprises.

Cancel before we start designing and you get a full refund. After we start and before your first preview, we refund what you paid less a $100 cancellation fee for work already done. Once your first preview is sent, change-of-mind refunds aren't available. If something is wrong with our work, your rights under the Australian Consumer Law always apply. See our refunds and cancellations policy for details.

We confirm a timeline in your quote once we know the scope. Timing depends mostly on how quickly content (logo, photos, text) arrives, so we don't promise a launch date before that.

A revision round is one consolidated list of changes you send after reviewing the preview. Starter includes one round; Business and Premium include two. You request revisions and record your final approval in your dashboard.

Yes. Every site is a professional, mobile-responsive design, checked on phones, tablets and desktops before launch. Most of your customers will find you on a phone, so we design for that first.

Yes. Browse our work page for example sites built for cleaners, tradies and other local businesses. You can also share websites you like in the quote form so we know the look you're after.

Copywriting isn't part of the standard packages, but you can request it in the quote form. We'll confirm whether it fits your quote. Otherwise, send us your text and we'll lay it out so it reads clearly.

No. Clear phone photos of your real work often perform better than stock images for local businesses. Where photos are missing, we can use suitable licensed stock images and tell you which ones.

Yes. Upload them in your dashboard and we'll build the design around them. If you don't have branding yet, we'll choose clean colours and type that suit your business.

Hosting is paid separately to your chosen provider and stays under your own account. We help you set it up and publish the site, so you're never locked in to us.

Yes. Choose “Domain connection” in the quote form. If you don't own a domain yet, we'll explain how to register one; registration fees are paid directly to the registrar.

Yes, through an email provider such as Google Workspace or Microsoft 365. Email accounts are a separate subscription with that provider, and we can point you in the right direction when we connect your domain.

Yes. Online booking is available in the Premium package using a third-party booking tool. We check the tool is compatible before confirming your quote, and any booking subscription is paid directly to that provider.

Online stores and payments are outside the standard packages and need a custom scope review. Select “Online store or payments” in the quote form and we'll tell you honestly what's possible.

Yes. A quote request form is included from the Business package up, so customers can describe the job and you receive the details by email.

Once your project is paid and launched, you own the content and design we create for you, and we hand over access details. Third-party services (hosting, domain, plugins) stay under your accounts with those providers.

No one can honestly guarantee that. Every site includes basic technical SEO: page titles, descriptions, headings, a sitemap, fast loading and mobile friendliness. Rankings depend on many things outside a website build.

Your Google Business Profile is managed in your own Google account. We'll link your new website to it and can share a simple checklist to help you complete it.

Yes. Small updates can be quoted as needed, or you can choose an optional maintenance plan, quoted separately. We'll also show you how to update simple things yourself where your setup allows.